Privacy Policy — ah44 Casino Philippines

1. Introduction

This Privacy Policy ("Policy") describes how ah44 ("ah44," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the ah44 website at https://ah44.club and all associated services, games, and features (collectively, the "Platform").

ah44 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR regulatory requirements.

By registering an account on ah44 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact us to request deletion of any data we may hold about you.

2. Personal Data We Collect

ah44 collects only the personal data necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data beyond the photo identification required for KYC purposes.

3. How We Collect Your Data

ah44 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 7).
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from security partners; payment data from payment processors such as GCash, Maya, and partner banks.
• Regulatory Sources: Information received from PAGCOR or other regulatory authorities in connection with our licensing obligations or investigations.

4. How We Use Your Personal Data

ah44 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ah44 account, including verifying your identity and eligibility (21+ age requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of ah44 Platform services.
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, the Philippine Data Privacy Act, anti-money laundering (AML) laws, and other applicable Philippine regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, content, and user experience of the Platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about ah44 — but only where you have provided your consent to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

ah44 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

ah44 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, partner banks), IT infrastructure providers, and customer support platforms. All service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to ah44.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of ah44's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With Your Consent: To any other third party where you have given your explicit prior consent to such disclosure.

In all cases of data sharing, ah44 takes reasonable steps to ensure that recipient parties maintain appropriate data protection standards consistent with this Policy and applicable Philippine law.

7. Cookies and Tracking Technologies

ah44 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how players use the Platform, which pages are visited most, and where errors occur. This data helps us improve the Platform experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

8. Data Retention

ah44 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR requirements and Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by regulatory authority.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

ah44 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ah44 Platform
• Encryption of sensitive data at rest, including financial data and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for staff access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ah44 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.

While ah44 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk in this regard.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ah44:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data ah44 holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The ah44 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ah44 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or that we hold data about a minor, please contact us immediately at the details in Section 14.

12. International Data Transfers

ah44 primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such transfers occur, ah44 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act. We only transfer data to countries or organizations that provide an adequate level of data protection.

13. Updates to This Privacy Policy

ah44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this Policy, we will:

• Post the updated Policy on this page with a revised "Last Updated" date
• Notify registered players via email or in-platform notification where the changes are significant

Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how ah44 protects your data.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact ah44's Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to respond to all data privacy requests within 30 days

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.

This Privacy Policy was last updated in May 2026 and applies to all users of the ah44 Platform. The most current version is always available at https://ah44.club/privacy-policy.